Payment Options
All transactions are made in US$. We accept payments made with one of the following credit cards: Visa, Mastercard y American Express. When the PLACE ORDER button is pressed at the end of the CHECKOUT process, the system asks for an authorization of the total amount to charge. The issuing bank then settles this amount at the end of the next transaction period. On your next credit card statement, you will see a transaction from Alyzak Corporation for the total order amount.
TOP
Sales Tax
Under the laws of the State of Florida, non-food products have to pay a 6% sales tax. Residents of all other states are exempt from paying the sales tax.
TOP
Cancelling Orders
Please contact us as soon as possible if you wish to cancel an order. Mynaturalcorner.com will not cancel an order after it has been sent. Please review our Returns & Exchanges policy to resolve your case.
TOP
Data Security
We take the issue of data security very seriously. Each time we ask the user to input sensitive information (such as a credit card number), that information is encripted and protected under the SSL (secure socket layers) system, the industry standard software to encript data over the internet.
To provide a higher level of security, all of the user's sensitive information is stored in a computer that cannot be accessed over a network or the internet. None of our users have reported the fraudulent use of their credit card as a direct result of buying at our site, but if you at anytime suspect that your information is being used without your permission or knowledge, you should contact your card's issuing bank inmediately.
TOP
Shipment Methods
Our products are only shipped to destinations within the US.
All of our products are sold with FREE SHIPPING. The orders are shipped by USPS with delivery confirmation or UPS Ground. Our Standard Shipment can be either USPS first class, UPS or any other service that the shipping department considers most effective at the time of shipping the order.
TOP
Delivery Times
The delivery time is calculated according to the shipping method we select and it starts from the moment that payment authorization is confirmed. While we normally send out orders on the next day after having received them, we cannot guarantee this will always be the case. The final delivery date also depends on the final destination with respect to our Florida warehouse.
If something unexpected stops us from keeping our projected delivery date, we will inform the buyer of the situation by sending an email to their registered address and we will promptly find a solution that works for both parties.
Errors in the buyer's shipping address given during the checkout process alter the delivery time estimates. Any additional charges generated by this situation will have to be covered by the buyer and payed before beginning a new delivery attempt.
Even though we have a good level of inventory of everything that we sell, sometimes, one of the products could be temporarily unavailable. In these cases, we will let you know the status of the particular product involved and we'll give you the opportunity to wait until the item becomes available or cancel its purchase.
TOP
Shipping & Handling Cost
All of our products are sold with FREE SHIPPING.
TOP
Review Shipment Status
The buyer will receive two emails after placing the order and having given us a valid email.
The first confirms that the order has been received and includes the assigned order number. This email will arrive a maximum of 24 hours after placing the order. The second will confirm that your order has been sent and includes the shipping details and the order tracking number.
You can use the tracking number to check the shipment's status online, on the USPS web page (http://www.usps.com) or the UPS web page (http://www.ups.com). 24 hours can pass after your package was picked up before the tracking information is included in the corresponding web site.
If your order seems to take too long, remember that the credit card charge has to be made before the shipment can leave our warehouse and that pickup only occurs on work days (Monday to Friday, excluding holidays).
TOP
Recommendations upon Order Arrival
Verify the content of your package in the presence of the driver, making sure the boxes have not been previously opened and that the content corresponds to what you ordered (brand, reference, quantity, etc.). If it doesn't arrive satisfactorily, write us inmediately to sales@mynaturalcorner.com and we'll try to offer a solution to the situation. Take into account that once you sign the driver's shipping documents, it's understood that the shipment has been received satisfactorily and there are no items missing or irregularities with the product.
TOP
Returns & Exchanges
Any damage sustained during the shipment is the responsability of the shipper. We always specify the order's value when we prepare the shipping documents. If your order is damaged or lost during shipment and the shipment is insured, you will have to work with the shipper and register a claim. We will assist you in the process in whatever way we can.
Mynaturalcorner.com unconditionally guarantees the quality of our products. If you're not satisfied with the quality of our products or if you find that your order includes a product you didn't order, simply contact us in the 7 days following the shipment and we will replace the product or return your money, if the products are unopened, in their original casings. Whenever funds are returned, we do not return the shipping & handling fees.
It's important to emphasize that we can only process returns from products bought at Mynaturalcorner.com. Please include in your return package the unopened items in their original packaging and a copy of the invoice with the items highlighted. Help us by writing the reason for your return on the back of the invoice.
Wrap the package in a safe manner and insure it if you can (it's not required, but recommended). Send the package to:
Mynaturalcorner.com
Returns
15970 W State Road 84
Suite #258
Weston, FL 33326 USA
TOP
Contact Us
If you have any comments, ideas or suggestions on how to better your buying experience at our website, please send an email to Mynaturalcorner.com's Customer Support at support@mynaturalcorner.com or call us at (954) 358-9101, Monday to Friday 9am - 5pm EST. You can also write to us at:
Mynaturalcorner.com
15970 W State Road 84
Suite #258
Weston, FL 33326 USA
TOP